Refund Policy

Home Refund Policy
if service not provided within 7 working days, Payment will be refund on your Account,

which contract specifically with the issuer (CIT is the issuer in this case) to accept the payment instrument. These instruments do not permit cash withdrawal or redemption by the customer.

Change of bus: In case the bus operator changes the type of bus due to some reason, Makepay  will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.
Cancellation Policy: Read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy mentioned with the ticket . The transaction charges will not be refunded in the event of ticket cancellation
Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Makepay  has no role in governing the cancellation charges.
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